Returns & Exchanges
Netflix Shop offers a 30-day window from the date of delivery to return or exchange items that are in their original, unused condition with all tags attached. Please note that certain exclusive drops and personalized merchandise may be final sale and ineligible for return.
Initiate Your Return
Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email and securely package your items.
Ship the Package
Drop off your package at any authorized carrier location; ensure the barcode is clearly visible to avoid processing delays.
Receive Your Refund
After our warehouse inspects the returned goods, your refund will be issued to the original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing