Frequently Asked Questions
Everything you need to know about shopping our exclusive collections.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days for domestic orders, while international shipping may take 10-21 business days depending on your location and customs processing.
Can I return or exchange an item?
Yes, we accept returns and exchanges within 30 days of delivery. Items must be in their original, unworn condition with all tags attached to be eligible for a refund.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are these products officially licensed?
Absolutely. All items available on the Netflix Shop are officially licensed merchandise, designed in collaboration with the creators of your favorite series and films.
How do I track my shipment?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your package's progress.
Do you ship internationally?
Yes, we ship to most countries worldwide. Please note that international orders may be subject to import duties and taxes, which are the responsibility of the customer.